CONTACT US
Hello!
Get in touch with us via the chat button on our website for the quickest response (wait a minute or so to see if we're available to chat live otherwise we will email you back within hours) or email contact@thekeepsakequeen.com we will respond to you within 48hours during business hours (can take longer during our busiest period Nov-Dec)
Some information that will help us assist you -
- If your enquiring about a product please be as detailed as possible.
- If you made a spelling mistake with your order please get in touch within 12hours of placing your order.
- If your wanting to see a proof of an item (please note we cannot show proofs for most items). Email us immediately after placing your order please.
- If your order is urgent & you require it quickly please contact us first to see if we can accommodate you.
- If your an international customer outside of Australia & NZ, we can give you a custom quote including the shipping costs. Please detail the items and Country.
We look forward to chatting with you!
Items Ship from Caroline Springs, Melbourne VIC 3023, pick up from this location is also available. We will contact you once your order is ready and we will discuss pickup times.