CONTACT US

CONTACT US

For the quickest response, use the chat button on our website. If we’re unavailable, we’ll reply by email. You can also email contact@thekeepsakequeen.com. Please allow up to 48 hours for a response during business hours, or longer in November–December.

To help us assist you:

• Product enquiries: Include as much detail as possible.

• Spelling corrections: Contact us within 12 hours of ordering.

• Proof requests: Email immediately after ordering. Proofs aren’t available for most items.

• Urgent orders: Contact us before ordering.

• International shipping outside Australia & NZ: Send your item details and destination country for a quote.

Orders ship from Caroline Springs or Ravenhall, Melbourne VIC 3023. Local pickup is also available—we’ll contact you when your order is ready to arrange a time.

We look forward to hearing from you!